Hello! Thank you for taking the time to answer these questions.  

We have all had times when our children come home from school, upset because of a disagreement they have had with a friend. Our immediate reaction, once they have told us about the awful things that this friend has said or done, is to want to call that friend’s parents to make sure he/she is told off and doesn’t do it again. But is this really the best thing to do? In many cases, what actually happens is that the other child’s parents feel offended, as if their child was being accused of some kind of bullying, so it ends up being a dispute between the parents rather than the children.