SINEWS is a mental health team based in Madrid, Spain, dedicated to caring for expatriates in their native language.
Our specialty is attention from the sensitivity to cultural differences and we give the utmost importance to the use of mother tongue to do online therapy.
More than a decade serving expat families, staff from embassies, employees in international mobility programs, displaced soldiers and students in international programs endorse us.
From our own platform, with the maximum guarantees of confidentiality, we want to bring you the services of Online Psychiatry, Online Psychology and Online Coaching in your language: Spanish, English, German, Portuguese, French, Polish, Norwegian, Hebrew… Shall we talk?
Our specialty is attention from the sensitivity to cultural differences and we give the utmost importance to the use of mother tongue to do online therapy.
More than a decade serving expat families, staff from embassies, employees in international mobility programs, displaced soldiers and students in international programs endorse us.
From our own platform, with the maximum guarantees of confidentiality, we want to bring you the services of Online Psychiatry, Online Psychology and Online Coaching in your language: Spanish, English, German, Portuguese, French, Polish, Norwegian, Hebrew… Shall we talk?
1. Start by selecting an online therapist
2. You will be able to see his/her detailed professional profile and choose the service you are looking for. Once registered, you will have access to the calendar with his/her availability and will be able to book your session
2. You will be able to see his/her detailed professional profile and choose the service you are looking for. Once registered, you will have access to the calendar with his/her availability and will be able to book your session
FAQs & Answers
Yes, you can use Windows PC, Mac OS, IOS and Android, we recommend that you use Google Chrome as your Browser for the best results.
To create your account you just need to select the profile of the therapist from above and then, the service you want. In the window that will open, select “sign-up” and fill your info you will receive an email to confirm your account..
To log-in, just follow the same process you did to sign-up but just put your Username and Password after you select the Therapist and Service you want.
No, there is not. At 10:30 AM you can book a slot for 11:00 AM. Nonetheless, for the session to take place, first, it must be confirmed by your therapist. Hence, we recommend that you book sessions at least 24 hours prior to the time you want to use.
If the therapist does not confirm the appointment before the time and date you booked, this session can be rescheduled by the therapist, you can use the “Message” service to contact them.
Some of our members have profiles that are used specifically by Students or Employees of Institutions or Companies that have a Service Agreement (S.A.) with Sinews. If you are a regular patient just use the profile that does not have any Logos.
The only difference is that you will have to insert a code to log-in when you select your therapist profile (the one with the Logo of your institution).
Yes, you can request your session to be rescheduled up to 24hr in advance, just send a message to your therapists and they will be able to move your appointment.
Yes, if you cancel 24 hours in advance you can request a reimbursement sending us an email at: This email address is being protected from spambots. You need JavaScript enabled to view it.
