Kids
Information and Conditions Academic Support Service
INFORMATION AND AGREEMENT DOCUMENT
This document includes the conditions of Sinew’s Academic Support Service.
Please read it carefully and complete the information requested at the end.
If you have any queries, please contact Alba Ferrero Vega on the email address: aferrerovega@sinews.es
Before the academic support service begins, the family will receive a contract which will include the start date for the service, the cost and the following clauses:
FIRST
The entity SINEWS MTI, S.L.P. will provide all of the necessary staff and material in order to carry out the academic support.
SECOND
The individual service will be provided at the minor’s home or school. The place specified for the provision of the service may vary only in cases of illness, change of residence, etc.
THIRD
SINEWS MTI, S.L.P. ensures that all the professionals are legally and professionally qualified to provide the academic support service.
FOURTH
The start date of the service will be determined in agreement with the family and the service will be carried out until the end of the school year.
The service will be provided according to the official school calendar of the Comunidad de Madrid. Therefore, the service will not be carried out during holidays or vacations.
The time and date on which the service is provided will not be able to be modified unless both parties agree.
FIFTH
The cost of the service will depend on the number of hours requested, based on the fees published on the website: www.sinews.es/en/kids/specialized-academic-support.html
The service will be charged at a stable rate throughout the corresponding academic year, according to the hours calculated over a month of four weeks (regardless whether the month has more than five weeks and that the annual average number of weeks in a month is 4.52).
This rounding down method allows the family to better organize their economy, and allows SINEWS not to recover cancelled sessions if the minor has any unforeseen illnesses or due to unexpected family plans.
If the family requests additional hours, they will be charged as extra hours at the same price/hour.
The working sessions that are cancelled due to the professional in charge of the service will be recovered, whenever possible at the times and dates convenient to both parties. If this were not possible, the cancelled sessions would be discounted from the next month’s invoice.
The total amount of the service will be paid in advance in the first five days of the month by bank transfer as «Academic Support …» followed by the student’s name and the «current month». The invoice will be sent by email to the address previously provided by the child’s family.
The months of December and April (due to Christmas and Easter) the family will pay half the hired fee. Furthermore, if the service starts past the 14th of the month, the family will only be charged half the monthly fee, there being only two options: to pay the full month if the service started before, or pay half a month if the service started after that date.
SIXTH
The first month will be considered a trial period. After the first month, the family will receive a satisfaction survey where they will be able to express their opinion of the service offered.
The family will also receive a monthly report discussing the established goals and the minor’s progress.
SEVENTH
The family responsible of the child may withdraw from the service at any time deemed and shall inform in writing with a period of 30 days in advance. In case of not fulfilling the notice period, SINEWS MTI, SLP, can charge the full month.
EIGHTH
SINEWS MTI, S.L.P, may withdraw the service provided to the child if the service is valued not to be effective, due to not meeting the necessary conditions or if not deemed appropriate for the child’s needs. If this occurs, we will assess the situation together with the family committing SINEWS to announce the suspension of the service with a minimum of 15 days in advance.
Moreover, SINEWS may suspend the service in case of delayed payment that exceeds four weeks the scheduled payment date (if one month after the start of the service Sinews has not yet received payment for the previous month).
NINTH
In compliance with the Protection of Personal Data Law, we inform that personal data that may appear in this document will be included in a file created by SINEWS MTI, S.L.P, in order to manage the professional relationship allowing the rights of access, rectification, cancellation and opposition by writing to info@sinews.es
Having read the document and in conformity, it is signed by: